Howdy partners! Welcome to the Johny Clothing Shop FAQ page, where we’ve rounded up answers to all your burning questions about our western-inspired fashion. Whether you’re curious about sizing, shipping, or our signature buckles, we’ve got you covered like a trusty cowboy hat on a sunny day.
About Our Products
What makes Johny Clothing Shop’s products special?
Our products blend rustic western charm with urban edge, featuring handcrafted details like artisanal prints and signature buckles. We pay attention to every stitch, just like we would with a fine leather saddle!
Do you offer family matching outfits?
You bet! We’re proud to offer coordinating western-chic outfits for the whole family. Our Kids and Men collections complement our main lines perfectly for that picture-perfect family look.
What’s included in your Accessories collection?
Our double-listed Accessories section features everything from handmade belts and buckles to kimonos, scarves, and wild rags – all the finishing touches your western wardrobe needs.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. Your transactions are always secure with us.
Do you ship internationally?
Yes indeed! We ship worldwide except for some remote areas in Asia. Just remember that international orders might have customs fees depending on your country’s regulations.
How can I qualify for free shipping?
Orders of $50 or more automatically qualify for free shipping via EMS. It’s our little way of saying “thank you” when you’re stocking up on family outfits or seasonal must-haves!
Shipping & Delivery
How long does shipping take?
After 1-2 business days for processing:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey from our Michigan headquarters to your doorstep.
What’s your packaging like?
We wrap every order securely in eco-friendly packaging, with the same careful attention we give to our signature embroidery and leatherwork.
Returns & Exchanges
What’s your return policy?
If your items don’t fit your style like a well-worn cowboy boot, you have 15 days from delivery to initiate a return. Please visit our Returns Policy page for details on sending items back to our Evart, Michigan headquarters.
Are there any items that can’t be returned?
For safety reasons, our Knives & Sheaths collection is final sale. All other items are returnable within the 15-day window.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Our friendly customer service wranglers are ready to help at [email protected]. We aim to respond to all inquiries within 24 business hours.
Where is Johny Clothing Shop located?
We’re headquartered at 3730 Findley Avenue, EVART, US 49631, where we carefully craft and ship all our western-inspired fashion worldwide.
Happy trails until your Johny Clothing Shop order arrives! We can’t wait for you to experience the perfect blend of rustic charm and urban edge that makes our collections special. If you have any other questions, don’t hesitate to reach out – we’re always happy to help.