Howdy Partners!
At Johny Clothing Shop, we aim to deliver your western wear faster than a mustang at full gallop. Whether you’re shopping for rugged outerwear, stylish dresses, or kids’ apparel, we’ve got your shipping and returns covered.
Shipping Information
Order Processing: We’ll wrangle up your items within 1-2 business days.
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days delivery)
- Free Shipping: Orders over $50 via EMS (15-25 days delivery)
Note: We don’t ship to some Asian countries and remote areas – if your location isn’t available at checkout, give us a holler at [email protected].
Our Return Policy
Not happy with your purchase? We’ll make it right quicker than you can say “yeehaw!” Here’s how our returns work:
Return Basics:
- Timeframe: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with tags attached in original packaging
- Proof of Purchase: Required for all returns
⚠️ Final Sale Items:
For everyone’s safety, our Knives & Sheaths can’t be returned – they’re as final as a showdown at high noon.
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days using our template below
- Wait for Approval: We’ll respond quicker than a prairie dog pops its head up (1-2 business days)
- Package Items: Use original packaging if possible
- Ship It Back: Send to 3730 Findley Avenue, EVART, US 49631 with tracking
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Johny Clothing Shop Team,
I’d like to request a [return/exchange] for order #[Your Order Number].
Items: [List names/quantities]
Reason: [Your reason]
For exchanges: I’d like [item name & size/color]
Best,
[Your Name]
[Contact Info]
Refund Information
- Processing: 3-5 business days after we receive your return
- Method: Original payment (Visa, MasterCard, JCB, or PayPal)
- Non-Refundable: Original shipping costs, international duties/taxes
Exchange Details
- We’ll ship your new item after receiving the original
- You’ll cover new shipping costs unless it’s our mistake
- Price differences must be paid for higher-cost items
Damaged or Wrong Items?
If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos. We’ll fix it faster than a rattlesnake strike – replacement or full refund including shipping.
Questions? Our customer service team is ready to help at [email protected]. We respond within 24 hours (except during rodeo season when we might be a tad slower).
Happy trails, partners!
The Johny Clothing Shop Team